Question 1

What is Chazzy Creations?

Accepted Answer

Chazzy Creations is a custom craft and apparel brand specializing in personalized T-shirts, cups/tumblers, hats, bags, and other custom items made with love and creativity. Our goal is to create pieces that make you smile and feel special.

Question 2

Do you offer custom and personalized items?

Accepted Answer

Yes! Customization is our specialty. You can personalize items with names, sayings, colors, themes, or designs. Please provide all customization details at the time of ordering.

Question 3

How long does it take to process an order?

Accepted Answer

Processing time is typically 5–7 business days for custom items. Bulk orders or highly detailed designs may take longer ( 10 days or longer). Processing time does not include shipping time.

Question 4

Do you accept rush orders?

Accepted Answer

Rush orders may be available depending on availability. Please message us before placing your order to confirm rush pricing and turnaround time.

Question 5

Do you offer refunds or exchanges?

Accepted Answer

Because items are custom-made, all sales are final.
However, if there is an error on our part (wrong item, design, or damage), please contact us within 48 hours of delivery, and we will gladly assist.

Question 6

Can I cancel or change my order after placing it?

Accepted Answer

Order changes or cancellations must be requested within 24 hours of placing your order. Once production has started, changes or cancellations cannot be made.

Question 7

What if I made a mistake on my customization details?

Accepted Answer

Please double-check spelling, colors, and details before submitting your order. Chazzy Creations is not responsible for errors provided by the customer.

Question 8

What materials do you use?

Accepted Answer

We use high-quality materials including premium vinyl, sublimation ink, and durable blanks to ensure long-lasting designs. Care instructions are provided with each item.

Question 9

How should I care for my custom items?

Accepted Answer

To maintain quality:

Hand wash cups/tumblers (no dishwasher)
Do not microwave
Wash apparel inside out in cold water
Avoid bleach and high heat

Question 10

Do you offer bulk or group orders?

Accepted Answer

Yes! We offer bulk pricing for events, teams, businesses, and special occasions. Please contact us for a custom quote.

Question 11

How can I contact Chazzy Creations?

Accepted Answer

You can reach us via:

Direct message on social media
Email (if you’d like, I can add this in)

We aim to respond within 24–48 business hours.

Question 12

Do you ship?

Accepted Answer

Yes, we offer shipping within the United States. Shipping costs and delivery times vary based on location and order size. Typically shipping is 5-7 business days ( not including bulk order, please email).

Question 13

Cutt off time

Accepted Answer

If you place an order at 3pm CST. The order will be placed as next day.

Frequently asked questions